Terms & Conditions

Last update: 1st June 2017

Please read these Terms and Conditions completely using www.tricobino.com which is owned and operated by Tricobino Gems and Jewels. This Agreement documents the legally binding terms and conditions attached to the use of the website at www.tricobino.com. The Terms and Conditions also applies to all associated Web sites linked to www.tricobino.com, its subsidiaries and affiliates, including Tricobino’s sites around the world. By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. By using or accessing the website in any way, viewing or browsing the website, or adding your own content to the Site, you are agreeing to be bound by these Terms & Conditions. If you do not agree to abide by the agreement, please stop using the website and services provided therein.

Site Use

The Site and its contents are provided solely for personal, non-commercial use and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, non-commercial use only. No right, title or interest in such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.

Intellectual Property

The website and its original content, features, and functionality are owned by Tricobino Gems and Jewels and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The website and its components are offered for informational purposes only; the website shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the website and shall not be responsible or liable for any error or omissions in that information.


We may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this agreement that, by their nature, should survive termination, will be retained, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links to Other Sites

Tricobino makes no representations or warranties about any other website you may access through this us. If there is a link to another website, that link does not constitute an endorsement of that website or the products or services contained therein and is provided solely as a convenience to you.

Changes to This Agreement

Tricobino reserves the right to modify these Terms and Conditions at any time. We will announce that these changes have been made on our home page and on other key pages on our website. Your decision to continue to visit and make use of the website after such changes have been made, constitutes your formal acceptance of the new Terms and Conditions. Any changes to our Terms and Conditions will be posted on our Site 30 days prior to these changes taking place. Therefore, we ask that you check and review this agreement for such changes on an occasional basis. Should you not agree to any provision of this agreement or any changes we make to this agreement, we ask and advise that you do not use or continue to access the website immediately.


Please note that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information regarding this Site, or our products or services that are provided by you to Tricobino’s are non-confidential and shall become the sole property of Tricobino. Tricobino will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgement or compensation to you. You grant Tricobino and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that;

(a) You own and control the rights to the content that you submit, or that you otherwise have the right to submit such content to this website;

(b) the content is accurate and not misleading; and

(c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Custom-made Product

This clause is extended from clause ‘Submission’. We provide a fully custom-made product service to our customer. Any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information provided by us to you are personal, for non-commercial use, confidential and for no other purpose. We own the copyright for any materials that are transferred to you through any communication channel. Once the product design is finalized and you have acknowledged the final product design through DocuSign, a legally binding e-signature. No dispute regarding product design shall be raised once you have acknowledged through DocuSign. Once the transaction is accepted, the cost of the custom-made product is non-refundable; the custom-made product is also non-exchangeable nor returnable.

Product Availability and Pricing

Products listed in the catalog might not be in-stock all of the time, but we do provide an option for you to pre-order. Any pre-order product takes 14 business days to reach your doorstep. In case of any unforeseen circumstances, meaning we are unable to provide you the product, we will contact you directly via the email address that you registered on our website to discuss possible options such as full refund or exchange. We are not liable to any direct, special, indirect, or consequential damages, or any other damages of any kind. Data and prices may be inaccurately displayed on our website due to system error or human errors. While we make every attempt to avoid these errors, they might occur. We reserve the right to correct them and at our sole discretion, to refuse or cancel any order placed for that item at the incorrect price.

1 Year Replacement Undertaking

Commonly, every product purchased from Tricobino.com is entitled to a 1-year replacement undertaking unless mentioned in the product description. This replacement undertaking covers losses, unintentional damage to the product itself, but does not cover any problems caused by abuse, misuse or act of God. Tricobino.com will based on the replacement undertaking questionnaire that you provide on the checkout page and will send over replacement undertaking details to your email inbox after confirm you are entitled for replacement undertaking.

Product Images

We have attempted to accurately depict the colors of the products offered on the website. However, because the color you see is dependent on your computer monitor, mobile devices, tablets or any other electronic device that can display images, we cannot guarantee that the color you see will be accurate. The product may appear larger or smaller than their actual size depending on your screen. Some of the images have been enlarged for a magnified view.

Limitation of Liability

In no event shall Tricobino, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our website, the products and services, or the content contained in or accessed through our website. This includes without limitation any damages caused by or resulting from reliance by a user on any information obtained from Tricobino, or that results from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Tricobino records, programs or services.

Privacy Policy

Please refer to our Privacy Policy for information on how Tricobino collects, uses, and discloses personally identifiable information from its customers.

Delivery Information

Please refer to our Delivery Information to find out which delivery courier we use, days taken for the product to reach your doorstep and how to track your delivery order.

Contact Us

if you have any questions about this Agreement, please feel free to contact us at enquiry@tricobino.com.